I. Sourcing

Two sourcing processes:

1. Customer sends initial product information (picture, video, size, etc.) to us.

Our company will review and confirm the product information (product name, color, quantity, size, target price, production cycle, etc.) with the customer.

We will being procurement process with appropriate suppliers based on confirmed product requirements.

Product, production and quotation specifications will be provided to customer in quotation.

Upon initial selection of prospective suppliers, samples may be requested and provided to customer in the most appropriate format – video or physical.

Note: Sample and any sample shipping fees will be discussed within quotation.

Upon customer agreement with our quotation, customer makes the payment in according to quotation terms.

Supplier beings production goods.

Post production, basic product inspection will be initiated & submitted to customer. Upon customer satisfaction, products are delivered to customer.

Note: Our company will not provide supplier information to customers. 

2. The customer will send the link of the confirmed products to our company, and our company will contact the supplier directly to complete negotiations and procurement on behalf of our customer.

Notes:

Colors: Due to difference in each display monitor color balances and settings, certain color differences can exist. So the color saturation of the product you receive may be a slightly different than product viewed from your display monitor.

Quantity: if the quantity you receive is not the same as the quantity you ordered, we will try our best to cooperate and check against the supplier. We will provide the manufacturer’s production record and delivery order/packing list. Before shipment, we will provide photo proof of the product and the number of boxes.

Size: Our company will confirm all sizing with you before production. The unit of measurement used in our company is by default in centimeters, unless specifically stated.

Production times: Production timeframes and cycles are usually estimated. Please pay attention that your production cycle may be delayed under the following circumstances: natural disasters, man-made disasters, epidemics, holidays, labor disputes, raw material shortages, and other unexpected factors).
When the actual production cycle is longer than our promised production cycle, we will continuously update customer.

Product timeframe starts after we arrange production with supplier.

Products not delivered within date/time specified on the quotation or bill, may not be considered a service failure when the reason for the delivery delay is deemed as no fault of our company. These reasons could include, but are not limited to, the following conditions: acts of God; the existence of violence, riots, military action or such possible disturbance as creating reasonable apprehension of danger; labor disruptions; acts or omissions by supplier, consignee, customer or public authority; delays due to customs clearance or documentation required for movement of shipment; closure of federal, state, city or local roads, streets, or highways resulting in travel delays by carrier; shipments not accepted by the consignee when offered for delivery.

Customer payment: No sourcing or service fees are charged if the customer utilizes our company’s logistics service.

If the customer do not use our company’s logistics service, we will charge customer 12% of the factory price as a service fee, or USD$100, whichever the greater.

Regardless of whether the customer employs the use of our logistics service, the service fee will be charged initially. After the customer chooses our logistics service, our company will refund the service fee to the customer.

Customized products: non-refundable.

Suppliers selected by customers: Our company will communicate with selected suppliers on behalf of customers and initiate all negotiations and procurement, including verification and inspection reports on quality, quantity and size of products being delivered. Our company is not responsible for supplier’s the production timeframe and production cycle.

II. Labeling

During procurement, our company will coordinate with customer regarding labeling requirements as needed including SKU and FBA labels. Any labeling requirements will be pre-discussed and charges will apply accordingly, if incurred. Customer may be requested to provide labels in the correct layouts according to marketplace requirements.

III. Product packaging

The package size cannot exceed transportation requirements*, and MADE IN CHINA must be marked on the product package and cartons.

*Transportation requirements: The weight of the carton package can not exceed 22.5kg (50 lbs). If the weight of a single item sold exceeds 22.5kg (50 lbs), the customer must confirm for shipping and destination warehouse requirements.

The size of any side of the carton shall not exceed 63.5cm.

IV. Special products

Electronic, magnetic, fragile, cosmetics, liquid & powder products, etc.

Before purchasing the above products, customers need to confirm whether they can be transported, whether they need specific certificates, testing reports, and inspections requirements.

Our company can purchase such products on behalf of customers, but it does not mean that the attributes of the products are guaranteed suitable for transportation or export/import at destination. This must be confirmed prior to order placement.

V. Payment

After confirming all product and shipment details, our company will send the sourcing invoice to the customer, and our company will start purchasing after receiving the payment.

Accepted remittances include CNY yuan, USD dollars, GBP pounds, EUR Euros, and CAD dollars.

For the most updated remittance details, please refer to: [https://coshipper.com/payment-details/](https://coshipper.com/payment-details/)

All payments must be received in full before release of goods to customer. If full payment has not been received, our company reserve the right to detain the goods at any time. The customer shall bear any additional costs due to the delay in payment. All funds must have cleared before any goods can be processed and shipped.

VI. Service charge

If the customer do not utilize our company’s logistics service for the shipment of the order, a 12% procurement service fee will apply, or USD$100, whichever the greater.

VII. Compensation

Under no circumstances shall our company be liable for loss of merchantability or any special, incidental or consequential damages, including, but not limited to, damages arising from delayed delivery or failure to attempt delivery in accordance with our service, loss of profits or loss of income, whether or not our company had knowledge that such damages might be incurred. Our company shall not be liable for any damages whatsoever for delayed delivery, except as specifically provided for orders.

一. 采购

两种采购流程：

1. 将产品的信息（图片，视频，尺寸等等）发送给我司

我司会查看产品信息并且与客户确认（产品名称，颜色，数量，尺寸，目标价格，生产周期等等）

我们会在确认产品需求后会与符合要求的供应商进行采购

我们会把产品和生产规格列在报价表中提供给客户

在初步选择供应商时，样品可以以适当的形式（视频或实物形式）提供给客户。

注意：在报价中我们会写明样品费用以及运费

当客户同意我司报价时，客户需根据报价条款全额付款

生产开始

生产后我们会进行产品检验并将报告提交给客户。 客户满意后，产品将交付给客户。

注意:我司不会提供给客户供应商的信息。

2. 客户将已经找好的产品链接发送给我司，我司直接联系供应商，帮助其完成协商和采购。

注意：

关于颜色：由于每台显示器分辨率不同，然后会造成一定的色差，所以说您收到的交付产品的饱和度可能和客户在显示器上所看到的不同。

关于数量：如果您收到的数量和您下单时的数量是不符的，我们将会尽力配合并与供应商确认，我们会向您提供厂家生产记录交货单。发货前，我们会提供产品箱数照片证明。

关于尺寸：我司会在生产前和您核对尺寸，我司通常使用厘米（单位）和您核对。

生产周期：这个周期通常都是一个预估的生产时间和周期。原因是因为遇到天灾，人祸，疫情，节假日，人力短缺，原材料短缺等不可抗拒因素时，可能会延迟您的生产周期，请您做好准备。

当实际生产周期比我司承诺生产周期长时（大于等于一天），我们会持续为客户更新信息。

我们和供应商确认开始安排生产后，届时开始计算生产周期。

如果将交货延迟的原因视为我们公司的过错，则在报价单或账单上指定的日期/时间内未交货的产品可能不会被视为服务的过失。 这些原因可能包括但不限于以下情况：天气原因； 存在暴力，骚乱，军事行动或可能的干扰，例如合理地理解危险； 劳工中断； 供应商，收货人，客户或公共机构的作为或不作为； 由于海关清关或运输所需的文件而造成的延误； 关闭联邦，州，城市或当地的道路，街道或高速公路，导致承运商旅行延误； 提供交货时收货人不接受货物。

客户付款：如果客户是我司物流客户，我们将按照厂家出厂价收取客户费用，不收取任何的服务费。

如果客户不是我司物流客户，我们将按照工厂出厂价的12%收取客户服务费。
不论客户是否承诺选择我们公司的物流服务，我们都将先向客户收取服务费。等到客户选择我司的物流服务后，我司将退还给客户这12%的服务费。

定制化产品：不可退款。

客户自行选择的供应商：我司会代表客户和客户选择的供应商沟通初步的采购事宜，包括有关所交付产品的质量，数量和大小的验证和检验报告。我司不能承诺供应商生产时间和周期。

二. 贴标

在采购过程中，我们会关于是否需要贴SKU和FBA标签这一要求和客户进行协商。如有任何标签要求，我们将事先进行讨论，并向客户收取费用。 标签需要由客户提供并按照平台要求进行排版后发送给我司。

三. 产品包装

包装尺寸不能超过运输要求*，产品包装需有MADE IN CHINA字样。

*运输要求：纸箱包装的重量最多不超过22.5kg(50磅)。 若单件销售的商品重量超过22.5kg(50磅)，需客户和亚马逊目的地仓库自行确认运输要求。

纸箱的任意一边尺寸不得超过63.5cm。

四. 特殊产品

带磁带电产品，易碎产品，液体粉末状产品，化妆品等等。

以上这类产品在采购前需要客人确认是否可以运输，是否需要具体的证书，检测报告和检查需求。

我司可以代客户采购这类产品，但不代表产品属性适合运输或出口/进口到目的地。这个必须在订单生成前确认。

五. 付款

在确认好生产和运输细节后，我司会通过销售将采购发票发送给客户，我司收到货款后开始进行采购。

收款方式：我司接受人民币，美元，英镑，欧元，加元的汇款。
更多更新的收款信息，请参考： [https://coshipper.com/payment-details/](https://coshipper.com/payment-details/)

在给客户运送货物前我们必须收到所有的费用。如果尚未收到全额款项，我公司保留随时扣留货物的权利。 由于付款延误，客户应承担任何额外费用。 必须先清算所有资金，然后才能处理和运输任何货物。
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六. 服务费

**如果客户，我们将收取12%的采购服务费。**

七.赔偿

在任何情况下，无论我们公司是否知道可能会造成此类损失，我们公司均不对适销性损失或任何特殊，偶发或相应的损失负责，包括但不限于因延迟交付或未能按照我们的服务尝试交付，利润损失或收入损失而造成的损害。除订单特别规定外，本公司对任何延迟交付的损坏不承担任何责任。